DRAFT for legal review. Not in force.
This page is a draft written for a lawyer to review before launch. It is not legal advice.
1. How your order travels
Every international order ships by DHL Express from China. When the order ships you get a tracking number. An order can arrive in more than one box; when an order needs to be split into separate shipments, we ask you first.
The delivery time shown on your order is an estimate. Customs and courier delays are outside our control; the estimate is not a guarantee.
2. You are the importer
The receiver of the parcel is the importer of record. This means:
- Import duty and tax in your country are yours. DHL collects them from you, or your customs office bills you. Our prices do not include them.
- Customs may ask you for information: a tax or importer number for companies, or answers about what the goods are for. Answer quickly — a parcel held in customs can accrue storage charges, and a long-hold parcel can be returned or destroyed under your country's rules.
- Any import licence, registration or permit your country requires for the goods is your responsibility.
[[LAWYER: confirm that under receiver-pays (DAP-type) terms we have no duty or VAT registration obligations in the main destination markets for B2C sales — notably the UK low-value seller-collection rule and any EU scheme that would otherwise want us to collect destination VAT — or write the clause that covers what we must do instead.]]
3. The customs papers
A commercial invoice travels with the box. It describes the goods in plain words, states the quantity and value, the country of origin, and who pays duty and tax. The value on it is the value the applicable rules require — customs papers do not under-declare. [[DECIDE: per open decision D-25 — who is named as shipper/exporter on the commercial invoice — the factory or the seller — and which value it declares; wording to be filled once the owner answers.]]
We classify boards under the heading for printed circuits where that fits; an assembled board can be classified differently depending on what it does and on the destination country. If your imports matter, ask a customs broker about your classification before you order — we do not give tax or legal advice.
4. Where we cannot ship
Some destinations are not served — because the carrier does not serve them from China, because sanctions rules do not allow it, or because we cannot reliably deliver there. The checkout refuses a destination we cannot serve. Screening is described in the export policy.
5. Dangerous goods
If your assembled board contains or needs a battery or another item regulated in air freight, you must tell us at order time — the order asks. Such items can change how the parcel travels or make it unshippable by express. [[DECIDE: the exact intake question and which categories are refused outright vs. quoted specially.]]
6. Problems in transit
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Check the box on arrival. Photograph damaged cartons before opening, and tell the courier the same day; then tell us. Carrier damage claims have short deadlines.
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Wrong or incomplete address. If the address you gave cannot be delivered to, the parcel is held, returned or destroyed under the courier's rules; resulting costs are yours.
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Refused or abandoned parcels. If you refuse delivery, or do not pay the duty and tax, or do not answer customs, the parcel comes back or is disposed of. Return freight, storage and disposal costs may be deducted from any refund.
[[DECIDE: deduct return costs; is any goods' value refundable on refusal.]]
7. Risk and title
Risk in the goods passes to you on delivery at the address you gave [[DECIDE: confirm delivery terms wording — "delivery at the named place, duty unpaid" — and when title passes; recommended: title on full payment]].