DRAFT for legal review. Not in force.
This page is a draft written for a lawyer to review before launch. It is not legal advice.
1. What we check, honestly stated
Every upload goes through an automatic file check for completeness, readability and manufacturability, and an engineer confirms every order before production. "No problems found" means the checks that ran found nothing — not that your circuit works or that every possible error was caught. What the check does and does not cover is listed in each report.
2. What counts as a defect
A defect is when the boards we ship materially differ from the files and options of your confirmed order, or fail the workmanship standard that applies to the order.
[[DECIDE: name the workmanship standard stated on orders — for example "the declared inspection class on the order" or a named industry standard; the same wording must appear on the order.]]
For example, these are defects: wrong layer count, wrong board size beyond tolerance, missing plating, shorts or opens the finished board has but your files do not, a soldermask or finish different from the ordered one, parts placed wrongly against the placement file.
These are not defects:
- The board is built correctly from your files, but your circuit does not work — the design is yours.
- An error that exists in the files you sent and that no check we ran was required to find.
- Normal cosmetic variation inside the declared standard (for example a small colour difference in mask or marking).
- A defect caused by parts or materials you supplied.
- Damage after delivery — including damage from assembly rework, soldering or use.
3. How to claim
Tell us within [[DECIDE: 30 days of delivery — the window the order system is built around]] of delivery, with:
- your order number,
- photographs that show the problem,
- how many boards are affected out of how many.
We may ask you to return boards, to send them to an address we give, or to hold them while we decide. Do not scrap boards before we answer — we need the evidence.
4. What we do about it
When a claim is confirmed, the remedy is [[DECIDE: our choice of remake or refund of the affected lines / customer's choice between remake and a refund of the affected lines / a credit on the account — pick the rule and when each applies]].
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A remake is built and shipped at our cost.
[[DECIDE: including express shipping / excluding express shipping.]]
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A refund covers the affected lines of the order.
[[DECIDE: and the corresponding share of shipping / not shipping.]]
A remake or refund under this page is the full remedy for a defect, subject to the liability limits in the terms of sale and to rights that cannot be excluded by law.
5. Damage in transit
If the parcel arrives damaged, photograph the carton before opening it and tell the courier the same day, then tell us. Transport damage follows the courier's claim process, which has short deadlines — the same-day report matters.
6. Things that shorten a claim
- Boards already assembled into products or reworked cannot be evaluated as shipped; claims are judged on the boards as delivered.
- Quantities: a claim covers the boards actually affected, not the whole order.
- Designs we flagged: when the file check or the engineer warned you about a risk and you asked us to build anyway, that warning is part of the order record.