DRAFT for legal review. Not in force.
These terms are a draft written for a lawyer to review before launch. They are not legal advice.
1. Who sells to you
The seller is [[OWNER: seller legal name]], a company registered in Singapore under registration number [[OWNER: registration number]], with its registered address at [[OWNER: registered address]] and tax number [[OWNER: tax number]]. You can reach us at [[OWNER: contact e-mail]].
"Ulike Technology" is the name of this service, at uliketechnology.com. In these terms, "we" and "us" mean the seller, and "you" means the person or company that orders.
Your boards are made in Shenzhen, China. Part of the work may be done by a partner manufacturer chosen by the factory; when a partner makes your boards, the order says so before you pay.
2. What you buy
Everything we sell is custom-made: printed circuit boards, boards assembled with components, stencils and the other items listed on the order, built from the design files and options you choose. Because your goods are made to your files and your choices, they cannot be resold to another customer — which is why the cancellation and refund rules below are stricter than for off-the-shelf goods.
3. Quotes
- A price on this site is a quote tied to your files, your chosen options, the quantity and the prices and exchange rate of the day it was made. A quote is fixed until its expiry time, which is shown with it.
- After a quote expires you can ask for a new one; the price may differ. A payment that reaches us shortly after expiry is handled under the rule shown at checkout; money we cannot accept is returned and a new quote is issued.
- Some orders are priced at once ("instant"). Others need an engineer to confirm the price and that we can build the design ("reviewed"). The order shows which kind it is. Nothing is produced, and no money is taken, before the prices you see are confirmed as described in section 5.
4. The file check and the engineer
Every upload goes through an automatic file check. It looks for files that are incomplete or unreadable, for geometry our factory cannot build, for mismatches between what you ordered and what you sent, and for problems in assembly data such as the parts list and the placement file.
The report lists which checks ran and which did not. "No problems found" means the checks that ran found nothing. It does not mean your circuit works, that the board does what you designed it to do, or that the files are free of every error. The automatic check is a manufacturing check, not a design review.
An engineer confirms every order before production. The order shows two marks: "checked automatically" and "confirmed by engineer". When we propose a correction to your files (for example a different drill format or a corrected layer order), it is applied only after the engineer has confirmed it, and the order keeps a record of it.
5. Paying
Prices are in US dollars. You can pay in two ways:
- By card. Cards are processed by Stripe; we never see or store your card number. When you place the order we authorise your card for the order total, and we capture the amount when the engineer releases the order to production. If review takes longer than the card network's authorisation window, the authorisation lapses and we ask you to confirm the payment again — we never stretch a card hold.
- By bank transfer. We issue a pro-forma invoice. Funds that arrive are held for your order once matched to its reference, and are applied when the order is released to production. Bank charges on your side are yours.
The amount our payment provider confirms must equal the order total. A payment that does not match is reviewed by staff before the order moves.
If the price changes after review
Sometimes engineering review finds that a job needs a different process or different parts than priced — for example a feature the files show but the order did not include.
- If the corrected price is lower, you pay the lower price. A decrease is always passed on.
- If the corrected price is higher by no more than the tolerance shown at checkout, we absorb the difference.
- Above that tolerance we ask you to approve the new price by a link. If you do not answer within 7 days, the order is cancelled and the card authorisation is voided or the reserved transfer returned.
6. Production and cancellation
An order enters production when the engineer releases it. The completion date shown on the order pauses while we wait for an answer from you (a question about your files, or a price approval).
You can cancel an order yourself only before it is released to production. After release the order is being built for you and cancellation follows the refund table in section 7.
If your order needs parts from a supplier or work from a partner manufacturer, their lead times apply; the order page shows the state of each stage.
7. Cancellation and refunds after release
Because the goods are custom-made, what we can refund depends on how far the work has gone.
[[DECIDE: the refund table — refund percentage per production stage and per order line, for example "boards released but not started: full board-line refund; boards in production: no board-line refund; assembly not started: assembly line refunded; parts already bought for you: charged at cost unless returnable". The table is printed here word for word from the rules the order system enforces. Fill from factory input G4 before publication.]]
A cancellation before release is free except for payment costs already incurred [[DECIDE: full refund / refund minus non-recoverable payment fees]].
8. Shipping and import
Orders ship by DHL Express from China. You are the importer: import duty and tax in your country are yours and are paid to DHL or to your customs office. Our prices do not include them. Read "Shipping and duties" for how this works in practice, including what happens when a parcel is held in customs.
9. When something is wrong with the goods
"Quality and remake" describes what counts as a defect, how to claim, and the remedies. In short: tell us within [[DECIDE: 30 days of delivery — the window the order system is built around]] with photographs, and we remake or refund under the rules of that page.
10. Consumers and the right to cancel
Our goods are custom-made to your files, which in many jurisdictions changes the right to cancel an order after it is placed.
[[LAWYER: confirm for the EU that the consumer withdrawal right does not apply to goods made to the buyer's specification, state which information duties apply anyway, and write the exact notice EU consumers must see. Same for the UK. For the US and other markets, list any state or national consumer rules the checkout or this page must reflect. Until this note is resolved, do not publish.]]
Where a cancellation right or consumer guarantee applies to you despite this, we honour it.
11. What we are liable for
If we are liable to you, our liability for an order is limited to [[DECIDE: the amount you paid for the affected order line / the total you paid for the order / another cap]]. We are not liable for losses that do not follow directly from the defect — for example lost profit, lost data, lost production time or the cost of replacing boards already built into products.
Nothing in these terms limits a liability that cannot be limited by law, and nothing reduces a right a consumer has by law.
12. What we ask of you
- You own the designs you send us, or you have the right to have them manufactured.
- Your order is not for weapons, not for uses under export control that we cannot support, and not made from other people's designs without permission. "Acceptable use" and "Export policy" give the details.
- You give us a correct delivery address, a phone number the courier can reach, and the tax identifiers customs needs for the import.
- You answer our questions about your order. Production waits while we wait for you.
13. Your files stay yours
Your design files remain yours. We use them only to check, price, build and support your orders. Staff access to your files is limited to the people who need it for your order and every access is logged. Details are in the privacy policy, and our NDA template is available if your process needs a signed confidentiality agreement before you upload.
14. Accounts and agents
Ordering needs an account; colleagues can share an organisation account with roles. An AI agent can act for you within the permissions you grant it, and what it does within them binds you. An agent cannot pay without your approval. "AI and agents" is the page for this.
15. Law and disputes
These terms are governed by [[OWNER: governing law]], and disputes go to [[OWNER: governing law]] [[DECIDE: the named courts (for example the courts of Singapore) / arbitration (for example SIAC) — with a carve-out so consumers keep any forum or protection their law gives them mandatorily]].
The contract language is English. Translations are provided for convenience; the English text prevails [[DECIDE: keep this clause / confirm it is effective for consumer contracts in the target markets]].
16. Changes to these terms
We may change these terms; the version that applies to an order is the one published when you placed it. Material changes are announced [[DECIDE: by e-mail to account holders N days before they take effect / on this page]].